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FAQS


MAKING A PURCHASE

Our website is secure and easy to use. You can conveniently browse and add teas, teaware and other items you wish to buy to your cart. You may create an account on our website which makes it easier to re-order, store your shipping/billing addresses and see your order history. You can also simply checkout as a guest if you do not wish to create an account.
Yes, we do. Please call our helpful customer service toll free: 1 (866) 488-SUVA (7882) to place an order on the phone.
We take your privacy and safety seriously. All payment information is handled by Stripe and we do not store your credit card on our website when you make an online or phone purchase. Stripe payment transactions are protected with up to 256-bit Secure Sockets Layer encryption (SSL). Your personal information like name, addresses and phone numbers are stored safely to prevent any unauthorized access. We will never sell, rent, or loan your personal information to third parties.
You may create an account on our website which makes it easier to re-order, store your shipping/billing address and see your order history. You can also simply checkout as a guest if you do not wish to create an account.

SHIPPING

Yes we do. Any order of value $25 and over (before tax) qualifies for our free standard shipping.
We offer standard, second day & next day shipping (expedited) by USPS and FedEx.

Here are our shipping rates:

Orders Up to $15.00
Second Day Shipping: $19.45
Next Day Shipping: $35.45

Order value: $15.01 - $24.99
Second Day Shipping: $23.95 Next Day Shipping: $43.45

Order value: $25.00 - $50.00
Second Day Shipping: $27.95 Next Day Shipping: $48.45

Order value: $50.01 - $74.99
Second Day Shipping: $31.95 Next Day Shipping: $53.45

Order value: $75.00 - $100.00
Second Day Shipping: $36.95 Next Day Shipping: $62.45

Order value: $100.01 - $150.00
Second Day Shipping: $42.95 Next Day Shipping: $69.45

Order value: $150.01 - $200.00
Second Day Shipping: $49.95 Next Day Shipping: $76.45

Order value: $200.01 - $250.00
Second Day Shipping: $54.95 Next Day Shipping: $83.45

Over $250.00
Second Day Shipping: $59.95 Next Day Shipping: $90.95
We currently do not ship international. We will start shipping to Canada. Check back this FAQ section for updates.
When you place an order with us either online or by phone; we will send you an order confirmation email. This is followed up by another email when your order ships out. The second email will contain your order's tracking number and a web link to conveniently track your order.
Contact our helpful customer service by chat (on our website), email or by phone. We will help you locate your package or offer refund if your package does not get delivered for any reason. Please email us at support@suvatea.com or call toll free: 1 (866) 488-SUVA (7882)
Contact our helpful customer service by chat (on our website), email or by phone. We will help with exchange or offer refund if you are not satisfied for any reason. Please email us at support@suvatea.com or call toll free: 1 (866) 488-SUVA (7882)

RETURNS

Yes we do. Please see our RETURNS & EXCHANGE policy here.

GENERAL PRODUCT INFORMATION

Suva Organic Tea is offered in various packaging.

We offer Tins, resealable bags and small sampler bags for you to try out our teas.

Some of the available sizes:

1/4 lb. resealable bag, 1.4oz Tin, 1.75oz Tin, 1oz Tin, 2.5oz Tin, 2oz Tin, 4oz Tin, Sampler

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